mfyoung2000's profile

Regular Visitor


1 Message

Thu, Nov 12, 2020 10:00 AM

xFi Pod billing question

Hello all. Thank you to anyone who knows about this. When switching to Xfi complete, I was offered and ordered a complimentary Xfi Pod. Right before submission of the order, a message came up that I don't quite remember what it said something like I would be charged 120.00 if the complimentary pod was returned within 90 days of activation? I don't plan to return this but if anyone knows if I will be charged if I discontinue xfi complete(unlimited data) and go back to the regular 1.2 tb monthly data plan.


Best regards,





Official Employee


2.3K Messages

6 m ago

Hello @mfyoung2000, thanks for reaching out to our Digital Care Team on Forums. We appreciate you being a customer with us and I am sorry to hear about the troubles you experienced around getting xFi pods. You can remove xFi Complete without any cancelation charges applying. We would love to further assist you with this! Can you please send me a Private Message including your first and last name as it appears on the account?


To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".



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