gotham57's profile

New Poster


1 Message

Tue, Dec 15, 2020 1:00 PM

XFi gateway

We recently upgraded to XFi complete, and have not received our new modem and self-installation in structions. How long is this taking?


Thank you,



Official Employee


375 Messages

6 m ago

Thanks so much for taking the time to reach out to us regarding your modem and recent upgrade. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. I would love to get to the bottom of the delay in the modem delivery. Can you please reach out through private message with your first and last name, name on the account if different, service address and account number? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information:




25.8K Messages

6 m ago


To send a private message to @ComcastMichele please click on her name and then on Send Message.

New to the Community?

Start Here