Visitor
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1 Message
Xfi gateway modem update
After I run internet connection test it says
"You're eligible for a new xfi gateway! You can update your modem, no additional cost." When I press the update now button, It takes me to a page that says
"Sorry, this isn't working right now." It says that every time I press the update now button. Can anyone help with getting the update?
XfinityJoe
Official Employee
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800 Messages
17 hours ago
Good morning, @user_d7efef we would be happy to review your account with you and see how we can help.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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