1 Message

Thu, Oct 14, 2021 1:47 PM

Xfi gateway is showing delivered, but i never received it.

It has been since September 2nd since I received the email saying my new gateway was delivered. Still no sign of it and nobody I've spoken to seems to know what is going on or how to help.





89.6K Messages

3 d ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast employees for assistance.

Official Employee


274 Messages

3 d ago


Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

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