cpgrad's profile

New Poster

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1 Message

Wed, Jan 6, 2021 6:00 PM

Xfi Gateway has not shipped out yet.

I Ordered Xfi complete 3 weeks ago and the gateway modem still hasn't shipped out yet.

Responses

New Poster

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2 Messages

5 m ago

Same... THEY called me on Christmas Eve to upgrade... Charged my bill but didn't send it.. Called on the 7th, and they were going to sent overnight for Saturday...  STILL hasn't shipped.   .....

Official Employee

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326 Messages

5 m ago

Hi, @cpgrad, I'm sorry you have not received the modem yet. I will be more than happy to follow up on this equipment. Please click on my name and use the send message option to send your name and service address. This will allow me to check on this order. 

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ComcastChe

Official Employee

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6.1K Messages

5 m ago

Hi @frustrated1971! I'm sorry to hear this. I wanted to see if you have received your modem yet? If not, I'd be happy to check the order's status and ship a new one if necessary. If you still need help, send a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastChe," and then click send a message. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

New Poster

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1 Message

5 m ago

I am having the same issue. I ordered it and have all the confirmations but I can't find anywhere that it is being shipped or delivered.

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