Visitor
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1 Message
xFi Gate way
Hi I set up my account on May 6th and was told I would receive confirmation when my gateway ships. I have received no information yet. How am I able to check status and nowhere I have looked has said anything.
Visitor
•
1 Message
Hi I set up my account on May 6th and was told I would receive confirmation when my gateway ships. I have received no information yet. How am I able to check status and nowhere I have looked has said anything.
EG
Expert
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110.8K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBillie
Official Employee
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3.4K Messages
3 days ago
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
(edited)
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