user_d139u5 Hello! Thank you for reaching out. We'll be happy to help you make changes to your account. We also see your Direct Message. In the future, please wait to be invited before sending a Direct Message, as it is against our Forums Guidelines to send an Unsolicited DM to an Official Xfinity Employee. We'll respond to your DM shortly, but please follow the process going forward.
EG
Expert
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120.8K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenjaminM
Official Employee
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3.3K Messages
54 minutes ago
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