XFI Complete

Hi. I’m back here because I can’t get any help with Xfinity assistant or a live agent. Been extremely frustrating, going back to last thread I posted. And previous encounters. Only help I seem to get is here, when an Xfinity employee sees and responds. Couple of issues today: first, they-the Xfinity assistant said I don’t have authorization to view my account. I’m the owner! Only one on it so that was strange but I logged on line and think I’m ok. I clicked on “users/mangers” and didn’t see anyone else. Or me  but I was able to view my account etc. And what I want to see was if I I have Xfi Complete, which I do, but when I search for security on the go, I don’t see it in the app. Advanced Security is on, and used to be an option to turn on Security on the go but not there now.  Recently swapped out old XB8 Gateway for new one, last week. Not sure that should matter. Everything is working fine, although strangely when I clicked on Gateway details, it prompted me to activate it. It’s been activated since Saturday. So I ran a test and then the gateway details appeared. No clue but since I’m paying for XFI complete, I’d like the option to use the ‘on the go’ security if I choose to. Thanks.