enumscrat's profile

Visitor

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1 Message

Tuesday, July 15th, 2025 12:43 PM

Closed

Xfi complete

how to cancel?  Cannot locate and icon for direct messaging.   No luck with talking to customer service

Accepted Solution

Official Employee

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2.3K Messages

1 day ago

Thank you for sending us a direct message, @enumscrat. We were able to remove those xFi Complete charges as you requested, and ensure your account was back where you needed it to be. Please feel free to create a new post if you ever need assistance with anything else. Our amazing community is always ready to help, 24 hours a day, 7 days a week.

Official Employee

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2.3K Messages

1 day ago

Greetings, @enumscrat! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about canceling your xFi Complete service. You have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

 

See https://comca.st/3kYXwkR for an example.

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