Xfi complete

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hi there @user_a52xzg. Thank you so much for reaching out to us here on our Forums page. I am sorry to hear you have not received and email with the evaluation. You are in the right place, and we are happy to assist you today.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.

Thanks again, @user_a52xzg, for reaching out to us with your xFi Complete questions. I'm glad that our Digital Care Team has access to your account history and was able to confirm your Home WiFi Evaluation results. It was also good to address your data options! I'm glad your service is working well for you, and I appreciate your time on this. As I mentioned in our direct message, please feel free to create a new post if any other questions or concerns arise. Our team (and the community) remains here to help!