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Wednesday, December 11th, 2024 1:25 AM

xFi Complete

I’d like to downgrade from xFi complete, but when I try to change my services and choose the cheaper equipment option, my bill goes up. 

Accepted Solution

Official Employee

 • 

1.7K Messages

1 month ago

Thanks for reaching out, AnnahM! We can have a look for you. Please send us a direct message. 

 

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

Accepted Solution

Official Employee

 • 

1.7K Messages

1 month ago

AnnahM Thanks again for reaching out! I'm glad we were able to help remove xFi Complete for you. Take care! 

 

1 Message

14 days ago

What is the xFi Complete $25.00 for?

Official Employee

 • 

1.6K Messages

@user_i574ey

 

Great question! This link https://www.xfinity.com/learn/internet-service/xfi-complete  has great information on our Xfi complete!

I am an Official Xfinity Employee.
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