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Tuesday, February 27th, 2024 2:15 AM

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Xfi complete

I would like to remove xfi complete from my bill. I first want to make sure I’ll still have unlimited data if I do cancel it

Contributor

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168 Messages

9 months ago

@user_s8g4o4 - Please see this Q&A webpage

" *The 1.2 Terabyte Internet Data Usage Plan does not apply to Internet Essentials, Internet Essentials Plus, Internet Essentials Partnership Program, Xfinity Prepaid, Gigabit x10, xFi Complete, or Unlimited Data Option customers. The Plan also does not apply to internet provided under Comcast Business accounts or Bulk Internet arrangements. The Plan is not applicable in our Northeast markets, including CT, DE, MA, MD, ME, NH, NJ, NY, PA, VA, VT, WV, the District of Columbia, and parts of NC and OH. "

Expert

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107.1K Messages

9 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2.5K Messages

9 months ago

@user_s8g4o4 Great question. With xFi Complete customers will receive the benefits of Unlimited Data, manage the health of your home's Wi-Fi and a smarter, more secure home network that protects all connected devices. Another great benefit is that with this package you will not pay for your Xfinity Modem each month as the pricing includes the Gateway modem. 

 

Without the xFi Complete package you will not get unlimited data unless you live in an area that currently does not have a data threshold. The 1.2 TB data plan is currently not applicable in our Northeast markets. For the states of CT, DE, MA, MD, ME, NH, NJ, PA, VA, VT, WV, the District of Columbia, and parts of NC and OH. If not in these areas, the 1.2 Terabyte Internet Data Usage Plan would be applicable. It provides you with 1.2 TB (1229 GB) of Internet data usage each month as part of your monthly Xfinity Internet service. If you choose to use more than 1.2 TB in a month, we will automatically add blocks of 50 GB to your account for an additional fee of $10 each. Your charges, however, will not exceed $100 each month, no matter how much you use. And, we're offering you two courtesy months, so you will not be billed the first two times you exceed a terabyte. 

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