Visitor
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1 Message
xFI Complete
Hello - Long story made slightly shorter: We waited about five weeks for our internet to be installed due to XFINITY not properly burying our line, including multiple missed deadlines and many days taken off of work waiting for XFINITY to arrive when they did not.
We finally had XFINITY Complete installed on June 25. We purchased xFI Complete based off the advertising that it would provide “wall to wall coverage” and “ensure optimal coverage at home.” We have multiple dead zones and extremely slow internet even near the hub - despite purchasing 1200 mbps.
We have tried calling and chatting with no luck. We were told we were required to wait 14 days for the “evaluation.” We’re on day 18 and tried calling and chatting again - no one has been able to provide us an answer as to when we will receive an xFI pod.
Frankly, this feels like a bait-and-switch scheme where we pay extra for “wall to wall coverage” but never receive it. Has anyone else experienced this complete lack of customer service and how did you remedy the situation? Thank you.
XfinityMichaelC
Administrator
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4.2K Messages
2 years ago
Hey, @user_e7637e! Thanks for reaching out to us on the forums! I apologize to hear of the issues you have been having with your internet services. This is certainly not the experience we want for you! It looks like we will need to take a closer look into the account and the modem and see what's going on. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?
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