Visitor
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3 Messages
xFi Complete
After my first month of service, it seems that the wifi speeds I am getting are not high enough. It also looks like we may be going over the monthly data threshold. At signup, xFi Complete is $10/mo. more than xFi. After talking to a live agent, adding xFi Complete is an additional "$25/mo.". At signup, I was told that extenders would not be necessary for an apartment, yet I cannot load data in my bedroom. Now I am supposed to give up a signup discount (the reason I chose Xfinity), to receive internet? This is completely unfair.
CCJamie
Problem Solver
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322 Messages
2 years ago
@kosk33 Thanks for reaching out to us, we can certainly go over your service issues with you and help find a resolution. If you could please send a direct message with your name and complete service address we can look into this with you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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