D

Visitor

 • 

3 Messages

Thu, Aug 26, 2021 2:20 AM

xfi complete

I upgraded to xfi complete a few weeks ago for $25/month.  I thought I was getting an upgraded modem since mine is very old.  I haven't received a new modem and have read that I may never get one so I want to cancel my upgrade.  I see zero value.  I don't need unlimited data.  Thanks.

Accepted Solution

Official Employee

 • 

3K Messages

2 m ago

Greetings, @dwmease! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! Thank you for starting a new thread. I apologize to hear that you have not received the new modem. We can certainly have a look into what happen and then go from there. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?

Visitor

 • 

3 Messages

2 m ago

via direct message I was able to cancel xfi complete and just order a new modem.  replaced the modem and all is good.  thanks!

Official Employee

 • 

233 Messages

Hey there, @dwmease, that is awesome to hear. I am happy you were able to get the new modem set up! If you have any other questions or need additional assistance please feel free to reach back out at anytime. Our team of experts and specialist are here ready to support 24/7 on our Xfinity Forums! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New to the Community?

Start Here