xfi complete

I upgraded to xfi complete a few weeks ago for $25/month. I thought I was getting an upgraded modem since mine is very old. I haven't received a new modem and have read that I may never get one so I want to cancel my upgrade. I see zero value. I don't need unlimited data. Thanks.

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Responses

Accepted Solution

XfinityMichaelC

Administrator

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4.4K Messages

4 years ago

Greetings, @dwmease! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! Thank you for starting a new thread. I apologize to hear that you have not received the new modem. We can certainly have a look into what happen and then go from there. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?

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dwmease

Visitor

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3 Messages

4 years ago

via direct message I was able to cancel xfi complete and just order a new modem. replaced the modem and all is good. thanks!

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CCValerie

Official Employee

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974 Messages

Hey there, @dwmease, that is awesome to hear. I am happy you were able to get the new modem set up! If you have any other questions or need additional assistance please feel free to reach back out at anytime. Our team of experts and specialist are here ready to support 24/7 on our Xfinity Forums!

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4 years ago

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Customer Service

dwmease

xfi complete

XfinityMichaelC

dwmease

CCValerie

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