Hello, @Moe10, I'm sorry about the delayed shipping. I will be more than happy to review your account and check your order. Do you have your tracking number by chance? Just send us a private message with your name and service address so we can start getting this ironed out. This link will show you how to send us a message. (https://comca.st/3ivtNPa) If you have never sent a PM there is some useful steps listed after selecting "How to Send a Private Message."
I have the same issue. I upgraded approx a month ago and all I got was an email saying your wifi is great. Nothing else. Is this a scam? I want to cancel the upgrade.
Hey, @dwmease! Thanks for reaching out to us. It looks like you replied to a super old thread. We will close this one now. Can you please start a new thread so we can further assist you?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityJosephA
Official Employee
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2.5K Messages
6 years ago
Hello, @Moe10, I'm sorry about the delayed shipping. I will be more than happy to review your account and check your order. Do you have your tracking number by chance? Just send us a private message with your name and service address so we can start getting this ironed out. This link will show you how to send us a message. (https://comca.st/3ivtNPa) If you have never sent a PM there is some useful steps listed after selecting "How to Send a Private Message."
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user_dwm4
Visitor
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5 Messages
5 years ago
I have the same issue. I upgraded approx a month ago and all I got was an email saying your wifi is great. Nothing else. Is this a scam? I want to cancel the upgrade.
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