Regular Visitor
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1 Message
XFI Complete
I am having the same exact problem as homeshore. I upgraded to the xfi complete 11/10/20
Nothing since then
12-18-2020 12:57 PM
Why can't Xfinity execute an upgrade request? Been waiting since 11/26/20
On 11/26/20 I upgraded to a new package with a self install kit.
I was told a tracking number would be sent.
There has been no information sent.
The order is still pending and nothing has arrived not even a tracking number.
Responses
ComcastMichele
Official Employee
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341 Messages
4 m ago
@krh1957, thanks for taking the time to reach out to us through our forums regarding your order issue. I would love to get to the bottom of the delays and check on the status of your order. Can you please reach out to us through private message with your first and last name, name on the account if different, and service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/2XwZaiu;
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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