Xfi Complete

I upgraded to Xfi Complete about a month ago. I got an email stating my internet habits were going through a review as far as connectivity and the potential need for pods to maximize my home network. Since that email, I have not had any communication about the order status and when to expect my new modem/router/gateway. My current bill reflects I am subscribed to Xfi Complete. I just want to know when to expect my equipment or any further information on the status of the upgrade. Any advice or information at all would be appreciated.