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user_9c0645
20th Anniversary celebration
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Friday, July 12th, 2024 4:52 PM

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xfi complete with 1 gig

Since my statement dated 05-09-2023, I have had 1 gig and xfi complete.  However, when I sign into my account, it always asks me to increase internet speed to 1 gig and join xfi complete.  I tried the xfinity assistant, unsuccessfully, and it said I have 800 mbps, not 1 gig.  So have I been paying extra for over a year for services I do not have?

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2 years ago

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EG

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117.3K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_9c0645

Contributor

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62 Messages

Thank you for moving it!

2 years ago

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XfinityEva

Official Employee

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2.4K Messages

Thank you @EG!

 

 

user_9c0645 We can definitely take a look at your current plan and make sure you have the right one and the best pricing for it!
 
If you ever signed up with a plan and added a speed increase to it you may be asked to update this to just show one plan vs the plan and added speed boost.
 
Please send us a direct message with your full name and service address to get started. 
 
To send a direct message: 
 
  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

EG

Expert

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117.3K Messages

@user_9c0645​ @XfinityEva 

Quite welcome !

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

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