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Friday, August 11th, 2023 6:58 PM

Closed

xFi Complete upload speed

Hello, I already had the xFi Complete plan, but my upload speed still shows 20mb (I have 1000mb download), didn’t get any upgrade. Could you please check?

Official Employee

 • 

2.3K Messages

2 years ago

Happy to help double-check @user_79a30e! Let's review your account information together. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Official Employee

 • 

2.3K Messages

2 years ago

Thank you for reaching out, so we can check your subscription and review eligibility to receive faster upload speeds which include customers whose nodes have completed our next-generation network upgrades. It was a pleasure speaking with you!

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