New Poster
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2 Messages
Xfi Complete Upgrade = Received Used Dirty Modem Gross
After a year of complaints about worsening connectivity and fighting back against claims that my equipment is fine, I caved and upgraded to xfi complete and was told I'd get a NEW modem since my old one was over 6 years old (rented from Xfinity).
Got the NEW modem, opened the box....does this look NEW to you???? It's disgusting!! I'm not hooking this up, it's nasty!
This is how long time customers are treated? Why do I have to constantly fight with Xfinity to get the service that I pay for?!?!
I can't call because I need to share these pictures, I can't use the chat feature for the same reason. So here I am. Sharing pictures of what Xfinity considers NEW equipment for upgrading to xfi complete. Unacceptable!
EG
Expert
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108K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRoberto
Official Employee
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1.5K Messages
2 years ago
Hi there @DisneyMom03, welcome to Comcast home of Xfinity. Thank you so much for reaching out to us and bringing this to our attention. Since our equipment is rented out, we do reuse some of it as long as they pass through our Quality control team. They do inspect the equipment that customers return back to us and we do re issue them at some point. I am sorry to see that you received a scratched up modem. You can always go to the closest Xfinity store near you and swap it out for another one. Please visit https://www.xfinity.com/local/store-offers to locate the closest store near your home address.
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