xfi complete - terrible service for big houses
This is so unsatisfactory that you're renting a modem but expect customers to buy pods. I was reassured by the agents I talked to, even though I was very suspicious that I will get free pods for my house.
Since Ive already bought my own mesh routers, It makes no sense for me to buy comcast's extenders. Yet, Comcast comes up with this service, where they rent the modem out to you, but ask you to buy the pods. But wait, their agents have a ready response, you just have to wait for 2 weeks for the router to auto test your house and check that you need the device.
And for 2 weeks, you expect me to sit next to the router and do my work?!! I am so frustrated with this. Basically, no thought given to good customer service, just come up with policies to suit your bottomline and [Edited: "Language"] the customer! Thanks again Comcast!