I

Visitor

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2 Messages

Fri, Jul 23, 2021 12:30 AM

xfi complete - terrible service for big houses

This is so unsatisfactory that you're renting a modem but expect customers to buy pods. I was reassured by the agents I talked to, even though I was very suspicious that I will get free pods for my house.

Since Ive already bought my own mesh routers, It makes no sense for me to buy comcast's extenders. Yet, Comcast comes up with this service, where they rent the modem out to you, but ask you to buy the pods. But wait, their agents have a ready response, you just have to wait for 2 weeks for the router to auto test your house and check that you need the device.

And for 2 weeks, you expect me to sit next to the router and do my work?!! I am so frustrated with this. Basically, no thought given to good customer service, just come up with policies to suit your bottomline and [Edited: "Language"] the customer! Thanks again Comcast!

Responses

EG

Expert

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89.1K Messages

2 m ago

Concern moved here for greater exposure to actual Comcast employees. 

Official Employee

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193 Messages

2 m ago

Thank you for taking time to bring your concerns about Wi-Fi coverage to our attention, @icycool001! I have three people working from home that rely on Wi-Fi so I know it's important to have a steady connection. Since there are so many factors that can affect your Wi-Fi signal, our speeds are only guaranteed over a hardwired connection. You can view ways to improve your Wi-Fi coverage here: https://comca.st/3zqO5Aj. Did you already add xFi Complete to your account and you're waiting for the home assessment? 

Visitor

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2 Messages

2 m ago

I’ve already given the details that my 3 router mesh solution has been replaced by a single 2nd gen Comcast router. So, it’s not rocket science that I will have dead WiFi spots in my house now. 
yes, the official statement is that I have to wait 2 weeks for a home assessment and my problem is with that policy. 
mid im renting routers from you, it needs to be taken care on day 1 - not wait with terrible WiFi for 2 weeks or offer me a purchase of an extender which only works with a rented modem.  

Official Employee

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2.9K Messages

We certainly understand where you are coming from, @icycool001. With this assessment, there are things that go on within the background where the wifi is trying to dial in the best signal strength for the house. We may be able to assist you further with this. Can you please click the Peer to Peer chat icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?

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