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Question

I have not yet received word on when I'll get my modem/router. I started my service days ago and have no clue when I'll actually be able to use my devices which require a wired connection to the internet.

XfinityJosephA · Answer

user_9999 we can check on your order and help. Just send us a direct message so we can locate your account and review your order. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Customer Service

user_9999

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XfinityJosephA

EG

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