Visitor
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1 Message
xFi complete kit is used product and missing equipments
Just received my xFi complete self install kit today and there is no ethernet cable or xFi pod. Also the xFi modem is an older ver XB6 and seems to be used(had 1 min of ping spiking in game, not sure if is defective) with quite a lot of dusts in it. Currently using 200mbs plan. Does not seems right
XfinityBenny
Official Employee
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790 Messages
2 years ago
@vgabndldr Thanks for posting and using our xFi Complete package! It is amazing, and it includes Unlimited Data, additional Advanced Security online, tech upgrades every three years and wall to wall coverage with the best modem for your service. You can see the details here https://www.xfinity.com/learn/internet-service/xfi-complete, but you want to follow the instructions to connect and start the Whole Home Evaluation as it mentions in the kit! The website I posted does state a Pod is included if recommended, and the kit shows you how to get that started. The modem you received is appropriate for your plan, and an amazing gateway. As you can see here https://www.xfinity.com/support/articles/broadband-gateways-userguides, you have 200 Mbps service, and it can go up to 1G! The newer models are availble to support Gigabit speeds.
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