3 Messages
xFi complete evaluation
Hi, I installed xFi complete at my new home on March 16th and I haven’t received any news about the signal evaluation to conclude if I need extra pods. I decided to pay a bit extra for excellent coverage but it’s not the case since I have two weak signal spots at home. When should I expect more information? Thanks for support.
Accepted Solution
XfinityBradM
Official Employee
•
408 Messages
3 months ago
Our team can dive into your account to check if the emails were generated and provide that information. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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XfinityBradM
Official Employee
•
408 Messages
3 months ago
Hey there, @user_4yw1s5. You should have received communication to the preferred email address associated with the primary Xfinity ID within the same day as the plan being added to your account. After two weeks of the system evaluating the connection within the home, it will then produce what it found and if it was recommended to add a Wi-Fi booster. You can find more information about the process here. I recommend confirming the preferred email address associated with the primary Xfinity ID and then checking spam/junk folders to ensure the communication was received.
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