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user_8bf7v7
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Friday, February 14th, 2025 3:21 PM

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XFi Complete evaluation email

I contacted support last week and was promised that I would receive my wifi evaluation email by Thursday, Feb 6.  It has been over a week and I still have not received said email.  Xfinity Assistant is a joke!  It can't answer the question about the evaluation email and it won't transfer me to somebody who can!  Before I signed up for xFi complete I read the information on the evaluation process.  So far everything said in that document has proven to be false.  If you are no longer doing the wifi evaluations you should let people know that before they sign up for xFi Complete.

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1 year ago

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XfinityBradM

Official Employee

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1.3K Messages

1 year ago

@user_8bf7v7 The whole home evaluation is still an active feature of the xFi Complete but the plan offers much more than just the potentially free WiFi Boost pod. If you believe you have some coverage issues we would have you follow the steps outlined in our WiFi Boost Guarantee overview article. That guarantee states you will need to be in Gig, Gigabit Extra and Gigabit x2 internet speed plans to qualify. If you're wanting a wired connection for the best connection in another room you can purchase a WiFi Boost pod here or use any 3rd party access point to connect to the Xfinity Wireless Gateway to extend coverage and provide a physical connection. 

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user_8bf7v7

2 Messages

You didn't tell me why I did not get the evaluation email.

https://www.xfinity.com/support/articles/whole-home-wifi-evaluation

  • You’ll receive an email highlighting the benefits of xFi Complete and notifying you that the Whole Home WiFi evaluation has begun within one day of activating the Gateway.

I never received that email so I contacted support.  I was told the evaluation was active and that I would receive the email with the results by 2/6/2025.

  • After the Whole Home evaluation is complete, the results are sent to the primary email address on file.

I never received that email either.

I know how to find and read articles about resolving coverage issues and about purchasing a boost pod if I feel so inclined.  What I really want is the promised results from the evaluation first.

1 year ago

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XfinityGabriel

Official Employee

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3.2K Messages

 

user_8bf7v7, I definitely understand the concern with wanting the results to the evaluation. Thank you so much for your patience. I would want the same thing being in your shoes. We can help. To further assist in seeing what happened with that evaluation, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our  shared handle Xfinity Support to send us a direct message.

 

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1 year ago

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