1 Message
Xfi Complete equipment not received
I just upgraded my internet plan to 1000 x2 over a week ago and it was supposed to include the xfi complete with the pods. It shows on my bill that I have the xfi complete. But the equipment has not been received and now I am being charged for the gateway I have had and the new equipment that I don't have. Online it wants me to order the equipment again but why would I do that if I am already being billed for it? Please send my new equipment ASAP. My current gateway does not support the new plan I am now paying per my bill. I will not pay the current bill for the new plan when the equipment I need doesn't allow me to access it.
EG
Expert
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113.2K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAngie
Official Employee
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2K Messages
1 year ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
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• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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