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gizom4987
1st Topic

6 Messages

Friday, February 9th, 2024 9:43 PM

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xFi complete dead spot and poor signal range HELP!

I'm having issues with dead spots and getting a Wi-Fi connection in 2 rooms of my house, specifically to my gaming system. I'm exhausted with dealing with the 800#, I have the 2xGig plan with the xFi complete package. I received the XB7T modem without any pods which isn't even the newest modem that xfinity offers. After system set up I still have 2 rooms that I loose Wi-Fi connection in, I've called customer service and tech support multiple and been informed that I have to wait 14 days before they can provide me with an xfi pod only if the assessment recommends it. I am paying for the best plan available so that I wouldn't have this issue and here I am running in circles trying to get "WALL TO WALL WIFI" as my plan promises. Its ridiculous to think that I am paying a months premium for a service that I wouldn't be able to use until a 14 day assessment is done that may or may not get me the xfi pod that would fix my problem currently and who knows if I'll even get the "XB8" modem that I should have received and would best suite my plan.

Question

 • 

Updated 

1 year ago

554

1

0

XfinityShawn

Official Employee

 • 

1.4K Messages

1 year ago

@gizom4987 Are service is designed to go to your home, but the Wi-Fi signal will drop the further your devices are from the modem. If service is not as strong compared to other areas, then the pods would be needed to extend the range of the service. I would recommend to wait for the assessment to complete.

9

0

gizom4987

6 Messages

So what you're telling me is that I'm stuck paying for a month of service and I have to wait 14 days to find out if I can get full use of what I'm paying for?

1 year ago

0

XfinityShawn

Official Employee

 • 

1.4K Messages

@gizom4987 I can understand your concerns, but any internet service can extend only so far before the signal gets weak. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

gizom4987

6 Messages

I understand how WiFi signal works, and from your response it seems as you understand also. This is why I am simply requesting the pod that my plan offers so I can extend the range of my WiFi and actually receive the service that I am paying for. 

1 year ago

0

XfinityShawn

Official Employee

 • 

1.4K Messages

@gizom4987 We can look at your account to see when you had the services installed, but we can't speed up the 14-day home assessment process. The only option would be to purchase a pod if you really wanted to do that. Do you want us to look into your account? To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

gizom4987

6 Messages

Xfinity has now come to the point of being disgraceful when it comes to honoring agreements and taking care of customers with a very simple issue that can easily be resolved. But here we are trying to get me for another $120 in addition to the most expensive monthly plan which I am paying for and can't use my service in half of my house 14 days. But when it comes to taking the payment they sure are prompt on that

1 year ago

0

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