xFi Complete customers now have faster upload speeds

That is a great question. If you are one of the eligible customers your upload speed will automatically be adjusted and you will see it on your end with the details of your service. 

I am currently an Xfi Complete customer.

xFi complete is our unlimited plan and also offers great security against cyber threats to your online devices. We do mention that our gigabit extra offers up to 35 Mbps in upload speeds and I have seen higher results. What are your upload speed results? 

My upload speed varies between 35 Mbps and 41 Mbps.  That's what it's been for over a year.

That is about right. We advertise upload speeds of up to 35 Mbps. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

After being passed around to several different Xfinity employees (many of which were sure I was talking about their Gigabit x6 service) it sounds like this is a very regional thing.

I couldn't get a straight answer as to whether having the XB8 was a requirement either.

I also came across this post on Reddit where someone asking was told Xfinity’s official website was fake.
It sure would be nice if Xfinity would educate their customer-facing employees before publishing these updates to the public.

Looking forward to my city's municipal fiber.

@XfinityXavier​ I'm also trying to resolve a similar issue on trying to get the upgraded speeds that 'should' be available in my area.  However, I cant find an icon in the top right even after signing in that say peer to peer chat to submit my name and address information.  Can you help me locate this or give me another way to find out in my area if the upload increased speeds are available before i get new equipment?

Nevermind I was able to get the direct message by disabling it and then re-enabling direct message in my settings and it showed up.

Good afternoon. Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, but I look forward to further assisting you. While there were speed improvements to some speed tiers in your division, your current tier is not showing as one included. 

@user_1d53de​ Very well said! I work in the information technology field and work from home. I have to log into servers remotely, perform large upload operation and many other tasks that require high bandwidth. 

Verizon FIOS offers the same speed for both download and upload. Unfortunately, in my area in the state of Maryland, FIOS isn’t available even though I’m in a newer community (established in 1999) with all power and communication lines underground and now over 3,500 homes. I’m stuck with Comcast which is a monopoly over here. I have the latest hardware and getting 800 down and 24 up. Why is it taking SO long for Comcast to increase their upload speeds?? Very frustrating! XFi has nothing to do with it. It’s an infrastructure change that’s needed. 

Yeah their reps are absolutely clueless about this.  I asked about it via chat and they were ready to add it to my bill, but when I called I was told it's not available because I live in an apartment even though I already have the 1200/35 package.  Like uh what?  Out in NOVA with no other competitor in my city so I doubt I'll ever see it.  There's no clear way to see what services and speeds are available, and you have to dig/stumble on the xfi complete stuff because it's not clearly listed in available services.

@rexpowercolt69 The upgraded speeds are available in certain locations and regions. I would be happy to see if they are available where you are. 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

"Yeah their reps are absolutely clueless." You could have ended your sentence there and been 100% correct. This company only exists because it has a strong enough lobbying effort to have real or virtual monopolies in most of the places it operates.

Hello, @Hemingray42 I'd be happy to see if there are plans to upgrade speeds in your area. Can you please send our team a direct message with your full name and full address?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

Just now seeing this.

Message sent, thanks!

@XfinityYvonne​ I have completed these steps.  My neighborhood had downtime in the last 2 months for upgrading the service for improved speeds.  I'm assuming that was in preparation for the higher upload speeds.  I contacted via DM support as requested above provided my name and address and the person responded giving details that i need to upgrade xFi with unlimited to get the new speeds.  I did so and picked up the Xfi XB7 modem from my local store and since activation i do not see any increased upload speeds.  Please help.

Thanks,

Kirk

@Hemingray42​ Did you get a response from Xfinity if they are brining faster upload speeds to SWFL?  I'm in Cape Coral and lately their 35meg upload just isn't cutting it with our household of four.

Hi there @user_c6e12b. If you have the Xfi complete, and your area gets the faster upload speeds, you will see them reflected automatically. 

Thanks for posting this inquiry! I'm happy to be able to share the good news with everyone. To shed some additional light on a few things, there are certain criteria that would need to be met in order to reach these speeds.

First, you must be located within an area that we've made the next-generation network improvements necessary to support these new speeds. So far, this includes Colorado Springs, CO (excluding Pueblo and Trinidad), the Greater Philadelphia area (who have had the network upgrade), Battle Creek, Grand Rapids, Kalamazoo, Michigan, Atlanta and Augusta, Georgia, Knoxville, Tennessee, and Panama City, Florida. This list is designed to be all-inclusive to the improvements we've already made, but it's growing as we continue.

And second, you'll need to have xFi Complete with a compatible DOCSIS 3.1 Gateway (xFi Advanced Gateway).

We’re continuously testing and delivering technologies that provide our customers with improved service, including faster speeds. The best part is that we may increase your speeds at no cost to help us evaluate performance. You benefit from enhanced speeds, and we ensure our technology is performing as expected in real-world environments.

I know this is a lot of information, so if you have any questions about this, please don't hesitate to let us know.

[EDIT: Corrected requisites]

How will communication go out once the upgrades have been enabled in a certain area? I live in Houston, TX area and we had received communication ahead of downtime a couple of months ago that they did upgrades preparing for next gen speeds. To this point though we have not heard anything else and even with xfi complete there has been no change in upload speeds and no 2gb tier available. 

These are fantastic questions! You would be receiving an email notification when speeds increase and would likely also see it on your billing statement. I know hearing that you'll be able to receive faster and more reliable internet is exciting and we truly appreciate your patience while we continue to make sure that your network will be able to support the speeds. 

@PaulusGrandis you need to pray that you're in an area where Comcast feels like they might have some competition and that that area has enough customers for them to care if everyone jumps to the competition. Then, if you're extremely lucky, they might provide a slight speed upgrade.

I would drop them and switch to ATT Fiber with 2x2 speeds and no data cap for less than xfinity if i wasnt in the one subdivision that the lines are buried and att hasnt upgraded yet, unlike everywhere around us. So i wish they would pick up the pace with the uploads at the very least. its not like docsis 3.0 couldnt handle it, part of the problem is they are still kinda using docsis 2.0 a lot for upload...

Hello, @Love! Thanks for reaching out to us on our forums! I apologize to hear of the issues you are having with trying to get the faster upload speed. By chance can you do a speed test again and let us know what you are getting now?

@Love​ Did you ever get your issue resolve?  It took an engineering ticket to be created before they finally actually turned on the mid splits increased upload speeds in my neighborhood after the speed showed up on my account.

Hello @Afterlifeisthebest, and thank you for reaching out with such a great question. Please in the future, place all questions you have in your own public post for other customers to find easily that may have the same question. The answer to the question is yes and no. You are able to upgrade with or without it. When your device is outdated, or having problems you can swap it out at any time you like. That is one of the benefits of leasing our device is that you can swap it when needed. You can order a replacement when adding Xfi Complete to the account, or swap it at any point. Please let us know if there is anything more we can help you with today!😀

@Dan_SG​ Comcast is pitiful, that's the deal. When I move having them as the only provider servicing the house will be a 100% deal breaker for me!