2 Messages
Xfi Complete Boost Pod
Hello,
I upgraded to XFi Complete over a month ago and have not received a boost pod of any communication about a boost pod.
I understand the boost pod eligibility is based on a 14-day assessment. We have had XFi Complete activated for over a month and have not received any email regarding if we are/are not eligible.
We have several spots in our apartment that cannot connect to wifi without an extender. We are renting an extender currently, which is the only way our wifi can work. I have chatted with the AI Xfinity Assitant several times because the wifi cannot reach or we were having issues, but that has not done anything to qualify us for the boost pod. We cannot turn off our extender for 14 days because we work from home, but we also only upgraded in order to get the boost pod. I think the process of proving eligibility is broken if we have to intentionally remove our extender in order to qualify for needing an extender.
EG
Expert
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110K Messages
8 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEmilyB
Official Employee
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2K Messages
8 days ago
@user_40hrc1 Welcome to our community forum and thank you @EG for moving this post for greater exposure. I appreciate you reaching out so we can investigate your eligibility for xFi Boost pods.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.
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