Visitor
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1 Message
xfi complete added to plan
I don't know what this is and I want to remove it. An extra $25 added to the bill when I didn't consent is deeply irritating. When I go to to the manage my plan options on mobile, it gives me an error page and prompts me to call their customer service line. I can't find customer support chats that aren't the bot.
EG
Expert
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118.3K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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2.4K Messages
3 hours ago
@user_4yike7 You're in the right pace for a resolution.
I am happy to look over your bill and go over those charges with you.
Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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