Visitor
•
7 Messages
xfi complete add on
I am paying for xfi complete, to have better upload speeds...and now all the service reps claim there was never any upload speed benefits to xfi complete. HUH!? that why i bought it!
Im also receiving spam calls from fake xfinity reps trying sell me warranties. they always call after talking to a legitimate xfinity rep, then the spams start soon after. So much wrong with this! This is terrible
EG
Expert
•
106.2K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
CCTimothyA
Problem Solver
•
785 Messages
1 year ago
@user_c842ff Thank you for reaching out and bringing this to our attention. I can understand how frustrating this would be Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0
user_c842ff
Visitor
•
7 Messages
1 year ago
i cant decipher where to reply because the email says DM the texts say another thing, this forum says yet another. This is so convoluted
0
0