Visitor
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4 Messages
xFi Advanced Security is blocking my business URL
Hello -
My company URL recently started getting blocked when xFi Advanced Security is enabled. Online chat support does not seem to know how to address it either.
What steps do we need to take to get it whitelisted?
CCChe1
Official Employee
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87 Messages
4 years ago
Hello, @ike_e. Thank you for posting to the Xfinity Help & Support Forum to hare your experience. Sorry for the inconvenience this may be causing you. I know how important it is to get this fixed, and wanted to provide you with a link that will help you do so. Please follow this link, and search for your particular issue "Blocked Website". If nothing comes up, at the bottom of the page, you will see a box that says "Report an issue. Use our reporting tool to send us an issue we can reach out to you about." Then, from the dropdown, click on "I can't reach a website that I want to go to." From there a team member will contact you to complete troubleshooting. If you don't hear back from anyone within 72 hours, please report back to this post and we can contact our security team for you. I hope this helps!
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ike_e
Visitor
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4 Messages
4 years ago
Done - will report back as suggested if no change in 3 days.
Thanks for the quick response.
(edited)
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