I

Visitor

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4 Messages

Tue, Sep 14, 2021 1:44 AM

xFi Advanced Security is blocking my business URL

Hello -

My company URL recently started getting blocked when xFi Advanced Security is enabled. Online chat support does not seem to know how to address it either.

What steps do we need to take to get it whitelisted? 

Official Employee

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87 Messages

1 m ago

Hello, @ike_e. Thank you for posting to the Xfinity Help & Support Forum to hare your experience. Sorry for the inconvenience this may be causing you. I know how important it is to get this fixed, and wanted to provide you with a link that will help you do so. Please follow this link, and search for your particular issue "Blocked Website". If nothing comes up, at the bottom of the page, you will see a box that says "Report an issue. Use our reporting tool to send us an issue we can reach out to you about." Then, from the dropdown, click on "I can't reach a website that I want to go to." From there a team member will contact you to complete troubleshooting. If you don't hear back from anyone within 72 hours, please report back to this post and we can contact our security team for you. I hope this helps! 

Visitor

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4 Messages

1 m ago

Done - will report back as suggested if no change in 3 days.

Thanks for the quick response.

(edited)

Official Employee

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87 Messages

You're very welcome! I truly hope that helps, but if not, we're here 24/7 on standby, awaiting an update. Chat with you soon! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

Hello @XfinityChe1 !

Unfortunately, this is still not working. The site is still getting blocked by advanced security. It works when disabled (which we cannot ask clients to do). Can this please get taken care of?

One more note: the support article ( https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security ) provides no instructions on how to disable advanced security for desktop users, only mobile. Had to use google to find out how to do this i.e. https://internet.xfinity.com/more/my-services ).

XfinityAmir

Official Employee

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6.5K Messages

Hi ike_e, thanks for reaching back out to us. We would love to help you get this taken care of. To continue please send us a private message with your full name and street address. 

 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

4 Messages

Thanks @XfinityAmir  - I have sent a PM.

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