Visitor
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3 Messages
XFi activation
I'm trying to activate my new router, but it says I have to use the app and my phone's not compatible with it.
Visitor
•
3 Messages
I'm trying to activate my new router, but it says I have to use the app and my phone's not compatible with it.
XfinityMarshante
Official Employee
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135 Messages
2 days ago
Hello @Tee-man, Thank you for taking the time out of your day to make a post. I hope your week is off to a great start. Sorry to hear you are having issues activating your modem. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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