XF services owes me 100 refund

Thank you for reaching out, and I can certainly understand wanting more information regarding that $100 charge. To make sure we review the correct account and charge, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message with a screenshot showing the $100 deduction and any additional details you have regarding the appointment? We'll be happy to take a closer look and determine what happened with the technician visit and the associated charge. Once we have that information with your name and address, we'll work with you to review the account and explore the available resolution options.