XER10

XER10 not showing up in my app. It says internet offline but I’m connected to it via default settings.

I also can’t access 10.0.0.1

anyone got any tips?

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XfinityEva

Official Employee

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2.3K Messages

4 hours ago

Hi @TheBurritoLion!

Are you installing the XER and ONU for the first time?

If you are still showing offline, you can reset/power cycle both the ONU and XER10. Power them both down, bring the ONU all the way up first and then power-up the XER10.

Please let me know if this helps.

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T

TheBurritoLion

Visitor

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2 Messages

@XfinityEva I’ve had it for 3 weeks. No one on the phone or through the chat knows what’s going on :/

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4 hours ago

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@TheBurritoLion I’m sorry to hear you are still having trouble. Let's check out your current setup make sure everything looks good. We can also circle back here with our findings! Can you please send us a direct message with your full name and service address?

To send a direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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3 hours ago

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Customer Service

TheBurritoLion

XER10

XfinityEva

TheBurritoLion

XfinityEva

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