Visitor
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1 Message
XER10 not showing up on xfinity app after install
Good evening. i recently installed a XER10 to my fiber internet. I am receiving internet but in my app it show that i am offline. I have been on the phone with service and they still show the CM MAC of the old modem on my account, and when they try to add the Device MAC from the XER10 they are getting an error. I am located in Cologne MN.
EG
Expert
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114.4K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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2.7K Messages
6 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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