Visitor
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1 Message
Xcam2 power adapter
Solid white light on my power adapter I have done all the resets I could look up and my xcam2 will not connect
Visitor
•
1 Message
Solid white light on my power adapter I have done all the resets I could look up and my xcam2 will not connect
XfinityKei
Official Employee
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1.6K Messages
3 days ago
@user_eb0cav I have cameras as well, so I understand how important it's for them to work. Did you happen to unplug the cameras for at least three minutes during your reset?
Have you reset your modem if not can you reset it as well.
If the camera does not come online I would like for you to factory reset your camera.
I have the steps in this link from our amazing help and support page. https://www.xfinity.com/support/articles/control-resetting-your-camera
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