Visitor
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1 Message
XB9 Gateway
Hi, I recently called into Xfinity to request an XB9 gateway to be delivered, and a duplicate XB8 (which I am currently using with Xfinity Pro Wi-Fi Extender) arrived along with another Pro Extender (which I have just returned to the local Xfinity store).
I believe I am on a compatible Internet plan, and in a compliant geo, so was wondering if someone from Xfinity can help me out with the XB9 gateway upgrade?
Thanks!
user_bizq4m
Visitor
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1 Message
16 hours ago
I requested the same XB9 only because Xfinity (Phone Associate) told me it was available for my area. I guess my local store and Xfinity call center do not communicate with each other because the call center told me the XB9 was available and my store had it. I went to pick it up only to be given another XB8. The store associate stated they do not know when they are receiving the XB9 and to keep checking back. That was in March 2026.
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Chuckysays
New Poster
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15 Messages
2 hours ago
I was told that they are giving them to NEW customers who subscribe with Xfinity pro.
This is such a joke! The pro is awful (4G) when you go out and you have to pay for the battery. Not to mention, that the extender when not in use is on 6e not 7. This is just a typical money grab!!
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Chuckysays
New Poster
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15 Messages
2 hours ago
Existing customers are shut out from the upgrade based on what I was told at Reddit. You can get one if your a new customer and subscribe to Xfinity pro. Mind you that is awful on 4G basically useless if the internet does go down. Not to mention it’s WiFi 6 when it’s used as an extender.
Just another money grab for Xfinity!!!
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