Visitor
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1 Message
XB9 Gateway
Hi, I recently called into Xfinity to request an XB9 gateway to be delivered, and a duplicate XB8 (which I am currently using with Xfinity Pro Wi-Fi Extender) arrived along with another Pro Extender (which I have just returned to the local Xfinity store).
I believe I am on a compatible Internet plan, and in a compliant geo, so was wondering if someone from Xfinity can help me out with the XB9 gateway upgrade?
Thanks!
user_bizq4m
Visitor
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1 Message
13 hours ago
I requested the same XB9 only because Xfinity (Phone Associate) told me it was available for my area. I guess my local store and Xfinity call center do not communicate with each other because the call center told me the XB9 was available and my store had it. I went to pick it up only to be given another XB8. The store associate stated they do not know when they are receiving the XB9 and to keep checking back. That was in March 2026.
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