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Anonymous
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09/15/2026 1:19 PM

XB8-T coverage is very limited in my house

I started my account with Xfinity couple of days ago and after activating the router I'm getting weak or no connection if stand in my garage or in a bedroom on 2nd floor of my house.  I called xfinity 800 support line and talked about the Pro account I have and the boost guarantee it offers where it explicitly states that I qualify for "free" two extenders.  The rep on the phone tells me the extenders are not "free"!  I told him this is what your website and the boost guarantee policy states but to no avail.  Same situation happened when I went to the local xfinity store.  Now, I think this whole guarantee policy is a scam to attract new customers.

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14 hours ago

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EG

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121.1K Messages

14 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAdrienne

Official Employee

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2.3K Messages

14 hours ago

Good Morning, undefined! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your service and the details regarding the extenders. I would be more than happy to troubleshoot with you, and look into the account fully with you. Can you please send us a DM to get started?

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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