U

Visitor

 • 

1 Message

Saturday, June 17th, 2023 1:27 AM

Closed

xb8

How would I go about upgrading to an xb8? I have the gigabit extra internet package. 

Expert

 • 

110.1K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Problem Solver

 • 

519 Messages

2 years ago

Hey @user_7fa52c I would love to explore options to get you a newer modem. Thanks for making us aware of your plan speed.

Could you please send our team a direct message with your full name and full address?

 Our team can most definitely take a further look at this issue.

 To send a "Direct Message" to Xfinity Support:

 Click "Sign In" if necessary

 Click the "Direct Messaging" icon or https://comca.st/3EqVMu7 

Click the "New message" (pencil and paper) icon

 The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

 - An "Xfinity Support" graphic replaces the "To:" line

 Type your message in the text area near the bottom of the window

 Press Enter to send it

 See https://comca.st/3KQF8q9r for an example.

forum icon

New to the Community?

Start Here