Visitor
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3 Messages
XB8
I’ve been to every store after being told to drive to to them by customer service, I’ve been told multiple times it was on the way only to receive older model again and again and I’ve been told a million different things about the XB8 and I am hoping that since it’s the time frame I was told to reach back out, the xb8 would be available.
CCLuis
Problem Solver
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493 Messages
3 years ago
Hi, @us_mil_pacnw. Thank you for taking the time to reach out to us. I definitely see how something like this would be frustrating and I apologize for the experience you've had. The XB8 has been one of our most popular Gateways up until now. Due to the high demand, access to this gateway has been very limited. As of right now, we are working on getting this device to everyone who is eligible for it and wants it. We can definitely help you submit your request here, but if the XB8 isn't available, the next best modem (based on service compatibility) will be sent out to you (Xb7). With that said, if you would like to move forward with submitting your request, please send our team a direct message with your full name and full address so that we can assist you further. I truly appreciate your time!
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