Visitor
•
1 Message
xb8
Hello, I have an older modem and have been having issues for over a year now. I would like to try the new XB8. I understand that there are currently issues with stock. I do not want the XB7, I would like to wait for the newer XB8. Is there a way to get on a waiting list for when they are back in stock?
Accepted Solution
CCChelseaA
Problem Solver
•
637 Messages
3 years ago
Good Morning and Happy Thursday!
We're so excited about our new XB8 as well!
We can most certainly understand why you'd want to get it when it becomes available!
As far as any sort of waiting list goes, we do not have one to be added to. The XB8 model is indeed in limited supply due to inventory restraint and demand & we are absolutely looking forward to have inventory increased so that we can provide the XB8 to whomever may need it!
The good news is, that our XB7 is also capable of handling the same speeds as the XB8 is, so if you have that already, it would be able to support any of our speeds with confidence!
At this time, when we place an order for an XB8 and it is not in stock, the XB7 does ship out by default. I know you'd mentioned not being interested in the XB7. Therefore, I would recommend waiting a bit before placing an order for the XB8. We at this time, do not have an estimated time of availability, but please know that all of our teams are working as quickly as possible to make the XB8 happen!
1
0
jcln52
Frequent Visitor
•
26 Messages
3 years ago
It is too bad when you call in the Agents do not tell you this. They promise you (Rest Assure they say) they will place the order for the XB8 but you end up with the xB7 and you have to pay for the shipping of $15.00. Beware!!
0
0
user_c93bbf
Visitor
•
8 Messages
3 years ago
Yes, it happened to me many times. They sent out whatever they had in the warehouse despite the paying customer specifically requesting the 8. How sending out the wrong part from the warehouse could be considered completing an order, is beyond comprehension in any business.
I sent in my comment 8 days ago to this forum and was assured by an Xfinity Official Employee on this community that she would check today for my Modem. I even sent a reminder yesterday that I was expecting a response. No update has come.
I also was told on my first call for the 8 order, that I had reached the phone rep on the day they started shipping. Kinda hard to believe they ran out on day 1. But, maybe her comment was false also.
7
0
flaboy
Contributor
•
153 Messages
3 years ago
@Again -- I agree with your assessment and have said pretty much the same thing in several other posts. But really, Comcast blew this XB8 rollout. The company knew there'd be a big demand and they know about the inventory issue. Comcast should've held off until the inventory was at least passable. When you have thousands of customers who are paying big bucks for top internet tiers, and they're offered a free device upgrade, you know there's going to be demand. And, why are some people paying for shipping? It's a free upgrade. I also received the XB7 (which I already had) instead of the XB8. I did not pay shipping and my package (albeit the wrong device) came the next day. Finally, it would be nice if Comcast would give out consistent, accurate information. The TV commercials continue, the printed ads say XB8 is available nationwide, the stores didn't have it on April 21st. Now, it seems it may not even be available in mid-May. Some people are being told June and others are told there is no arrival time. Certainly a big mess and all it's doing is making more and more people aggravated.
(edited)
3
user_ded1d2
Visitor
•
2 Messages
3 years ago
I have been promised an XB8 will ship immediately and arrive the next day three times by customer service. The first time I received another XB7, I didn't want it and wouldn't have paid to have shipped if customer service didn't assure me it was the XB8. I'm having intermittent connection issues and limited range with my current XB7 and was hoping XB8 would fix the problems. Guess I'll have to look into purchasing a new modem/router and return both XB7s.
2
0