2 Messages
XB8 Upgrade?
Hello,
I am a subscriber to the 2 gigabyte plan and would like to request an XB8 modem. All of my devices would benefit from the WiFi 6e band. How would I go about making this request?
2 Messages
Hello,
I am a subscriber to the 2 gigabyte plan and would like to request an XB8 modem. All of my devices would benefit from the WiFi 6e band. How would I go about making this request?
ElQueue
Visitor
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6 Messages
27 days ago
What I've done every time I need equipment upgrades is walk in to an Xfinity store with the old equipment and talk to someone. They scan the old in to remove it from your account and pull new equipment from a cabinet and scan it onto your account.
If that's not possible for you they should be able to help you over the phone or via chat support. The only caveat is that going this route has caused mistakes that's never happened to me in store, like telling me a box to ship the old equipment back is on the way but never gets here, or forgetting to change a setting that causes something to not work.
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EG
Expert
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107.1K Messages
27 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlfonso
Official Employee
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1.2K Messages
27 days ago
Hello CO_Millenial, Bringing your equipment into the store is never a bad idea, but you can also call us at 1-800-XFINITY(934-6489) to have one shipped to you. If visiting us in-store, we recommend scheduling an appointment using our Xfinity Store Locator
We are also available via this platform via 1-1 messaging. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
(edited)
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