Visitor
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2 Messages
Xb8 to XB10 upgrade
Hello, I currently have an XB8 gateway with Xfinity's symmetrical 2 Gig internet plan (2,000 Mbps download and upload) in ZIP code 94122.
I'd like to upgrade to the XB10 WiFi 7 DOCSIS 4.0 gateway.
Can you confirm whether my service address is FDX-enabled and eligible for an XB10? If so, can you arrange an equipment exchange or shipment, and let me know whether there are any additional fees?
EG
Expert
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123K Messages
4 hours ago
Moved here for assistance.
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XfinityMelinda
Official Employee
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485 Messages
2 hours ago
Hello @hninerfan! Thank you for posting on our Community Forum! First off, congratulations on upgrading to our 2 Gig service, that’s awesome! 😀
Regarding our XB10 gateway, availability can depend on account eligibility, location, and local inventory. Typically, customers on 300 Mbps+ plans or Xfinity Pro may qualify. You can find more details about our gateways here:
https://www.xfinity.com/support/articles/broadband-gateways-userguides
Let us know if this helps, as we’re happy to assist!
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