N

Visitor

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2 Messages

Sat, Jul 16, 2022 11:48 PM

XB8 Order

Good day,

I just realized my internet plan (Ultrafast - 900mbps) qualifies for the new XB8 Wi-Fi modem. Is it possible to place an order on one? If not, I'd still like to upgrade to at least the XB7-T (I'm still on the XB6). I would love to be on the new Wi-Fi 6!

Thanks in advance!

Accepted Solution

Official Employee

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373 Messages

2 m ago

Hello there @n412mc thank you so much for your post and for help with your current modem and your new speed! With the 900Mbps Ultra Fast speed, the Xb6 is the secondary option for modems but the preferred would be the Xb7. For our new Xb8, you would need to be on our Gigabit speed to be eligible. I would be more than happy to help see if we can get you an Xb7! Or you can also stop into any Xfinity service center near you to do an even exchange. If you don't mind me shipping one

please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

 

Visitor

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2 Messages

@XfinityAmandaB​ Will do!

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