2 Messages

Wed, May 25, 2022 10:33 AM

XB8 order request

I would like to place an order for the XB8 router.

(Edited: Due to PII posted)

Thank you for your assistance.

Accepted Solution


Official Employee


2.8K Messages


Hello and thanks for taking the time to reach out to our Digital Care Team on our Forums page! Please know that due to limited inventory, we cannot guarantee you will receive an XB8 xFi Advanced Gateway via professional Xfinity Internet installation or through a Getting Started kit. Please also note that due to this limited inventory, you may receive an XB7. The XB7 xFi Advanced Gateway supports all of the same Xfinity Internet speed tiers as the XB8, as well as Supersonic WiFi. In addition, at this time, Comcast Service Centers or Xfinity Stores do not have the XB8 device available in store.


The only way we can guarantee you receive an XB8 is to wait for our XB8 stock to replenish, which communication will be sent out to our customers at that time. In the meantime, I can attempt to ship you out a modem, but you most likely will receive the XB7 at this time since our inventory is low. Please let us know how you would like to proceed. Thank you! 



2 Messages


Thank you for your reply. I would love to proceed with my request. I understand you will do what you can.

 Thanks again!

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