Visitor
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1 Message
Xb8 modem
how can i get the new modem xb8 modem i have the 1200mbps plan would i still be able to get it ? If so if i can
Visitor
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1 Message
how can i get the new modem xb8 modem i have the 1200mbps plan would i still be able to get it ? If so if i can
NoGoodNamesLeft4Me
Contributor
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72 Messages
2 years ago
The fastest way to get one is probably by visiting an Xfinity store. Google "nearest Xfinity store" and see if that's an easy option. If you are already renting another Xfinity modem, you would probably have to do an exchange. The Replacing Your TV Boxes and Modems – FAQs post indicates that you can exchange it.
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EG
Expert
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110K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCValerie
Official Employee
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974 Messages
2 years ago
Thank you @EG for moving this conversation over to us.
Hi there, @da_5100, thank you for taking the time to reach out to us through our Xfinity Forums. I understand you are interested in upgrading your Xfinity Gateway. I can assist with looking into the option of getting one shipped to you. Please send us a direct message with your full name and service address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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