1 Message

Fri, Sep 23, 2022 12:53 AM

XB8 Gateway

I would like to get the new XB8 gateway. How do I do this?

Official Employee


449 Messages

2 months ago

Hello, user_2f5065! Thanks for posting on our Community Forums for assistance today. We are happy to hear you would like to upgrade to our Xb8 modem. It comes with our next-generation Wi-Fi 6E, and it's definitely in high demand at this time. Availability will depend on the area. We are only able to request it via mail as a self-installation kit. We can help put in a request for you. Could you please send our team a private message with your full name and full address? 


To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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